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AB-900 Microsoft 365 Copilot and Agent Administration Fundamentals

Course Information

  • Sessions 4 days
  • Duration 30 hrs
  • Level Beginner
  • Assessment NA

Venue

Kuala Lumpur: G-3A-02, Suite Pejabat Korporat, KL Gateway, No 2, Jalan kerinchi, Gerbang kernichi Lestari, 59200 Kuala Lumpur, Malaysia
Penang: Jalan Sungai Dua, 11700 Penang, Malaysia.

Course Brochure

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Certification

  • Certificate of Completion from Tertiary Courses - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Courses.

Microsoft Learning Partner

We are an Authorised Microsoft Learning Partner (Org ID: 5238476). To get the official Microsoft certification, please register your certification exam at a Pearson VUE test center.

AB-900 Microsoft 365 Copilot and Agent Administration Fundamentals

Course Code: C1768

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What's This Course About

AB-900 Microsoft 365 Copilot and Agent Administration Fundamentals equips you with the foundational knowledge to administer Microsoft 365 Copilot and AI agents securely and effectively, and prepares you for the AB-900 certification exam. As organisations roll out Copilot and agents, administrators must understand how they work, how they use organisational data and how to keep that data protected and governed. The course is designed for Microsoft 365 administrators, IT support staff, security and compliance professionals and anyone new to Copilot administration.

The course follows the official exam domains. You will start by identifying the core features and objects of Microsoft 365, Copilot and agents, including tenants, users, groups, licences, Microsoft Graph, Copilot Chat, Microsoft 365 Copilot and how agents are built, published and used. Next you will understand data protection and governance tasks, covering permissions and oversharing risks, sensitivity labels, Microsoft Purview, data loss prevention, retention and responsible AI considerations.

The final domain covers performing basic administrative tasks for Copilot and agents, such as assigning licences, configuring Copilot settings, managing agent availability and access, monitoring usage and adoption reports, and supporting users. Each domain combines demonstrations, hands-on exercises and exam-style practice questions. By the end, you will be able to support a secure, well-governed rollout of Microsoft 365 Copilot and agents and be well prepared to pass the AB-900 exam.

Bonus: Free Practice Exams

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

Start Practising →

Course Fee

MYR5,600.00

Course Date

Course Time

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Disclaimer: The course dates displayed on our website are tentative and subject to trainer availability. We will confirm the final date after checking with the trainer. You are also welcome to email us your preferred date at sales@tertiarycourses.com.my, and we will do our best to coordinate with the trainer's schedule.

Post-Course Support

  • We may provide consultation related to the subject matter after the course.
  • Please email your queries to sales@tertiarycourses.com.my and we will forward your queries to the subject matter experts and get back to you as soon as possible.

Cancellation & Reschedule Policy

  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
  • Note: the venue of the training is subject to changes due to class size and availability of the classroom. The minimum class size to start a class is 3 Pax.

Course Details

Course Details

What You'll Learn

Topic 1: Identify the core features and objects of Microsoft 365 services

Topic 2: Understand data protection and governance tasks for Microsoft 365 and Copilot

Topic 3: Perform basic administrative tasks for Copilot and agents

Course Info

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

free Microsoft Azure account (https://azure.microsoft.com/en-us/) here 

Hardware: Window or Mac Laptops

Job Roles

Job Roles

  • Collaboration Communications Engineer
  • Microsoft Teams Administrator
  • Unified Communications Engineer
  • IT Systems Engineer
  • Network Performance Analyst
  • VoIP Engineer
  • Cloud Communications Specialist
  • Meeting Room Solutions Specialist
  • Systems Architect
  • Network Support Engineer
  • IT Infrastructure Specialist
  • Teams Device Administrator
  • Telecom Engineer
  • Audio/Visual Systems Specialist
  • Technical Support Engineer
  • Systems Integration Engineer
  • Microsoft Teams Consultant
  • Enterprise Communications Engineer
  • Help Desk Analyst
  • IT Project Manager

Trainers

Trainers

Saeid is co-founder of Skymics Sdn Bhd. He has 8 years of experience in the field of IoT (Internet of Things) and Information Technology. He is a certified IBM IoT Practitioner and instructor, and a Certified Citizen Data Scientist Train-The-Trainer. He has been co-inventor of 3 inventions during the last 4 years.

Review

Customer Reviews (7)

Clear and easy to follow Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The trainer is an expert in the subject and shared many practical insights from real projects. (Posted on 21/03/2026)
Clear and easy to follow Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Good hands-on training with plenty of examples. I feel much more confident applying these skills now. (Posted on 21/12/2025)
Practical and relevant Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Really enjoyed the training. The examples were relevant and the pace was just right. (Posted on 27/10/2025)
Good course materials Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Solid content and a supportive trainer. I would definitely sign up for more courses here. (Posted on 21/10/2025)
Knowledgeable trainer Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The training was very practical and hands-on. I could apply what I learned to my work immediately. (Posted on 01/07/2025)

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