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ITIL 4 Foundation Training

Course Information

  • Sessions 2 days
  • Duration 15 hrs
  • Level Beginner
  • Assessment NA

Venue

Kuala Lumpur: G-3A-02, Suite Pejabat Korporat, KL Gateway, No 2, Jalan kerinchi, Gerbang kernichi Lestari, 59200 Kuala Lumpur, Malaysia
Penang: Jalan Sungai Dua, 11700 Penang, Malaysia.

Course Brochure

Download Course Brochure

Certification

By end of the course, learners should be able to

  • LO1: Analyze the uses and functions of IoT technologies
  • LO2: Collect environment data and post the data to cloud computing
  • LO3: Use cloud computing to analyse and visualize IoT data 
  • LO4: Monitor data and trigger control on devices

ITIL 4 Foundation Training

Course Code: C348

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What's This Course About

The ITIL4 Foundation Exam Prep course is designed to provide a thorough understanding of the ITIL4 framework, a globally recognized standard in IT Service Management (ITSM). This course covers key concepts, practices, and terminologies associated with ITIL service management, including the ITIL service value system (SVS). Participants will explore the four dimensions of IT service management and understand how they contribute to effective ITSM practices. The course also delves into the ITIL guiding principles, providing a robust foundation for managing IT services.

Practical and interactive, this course prepares participants for the ITIL4 Foundation exam. It focuses on the application of ITIL practices in the real world, ensuring that learners can implement the learnt principles in their IT roles. The course is ideal for IT professionals aiming to gain a solid grounding in ITIL principles, as well as those seeking to advance their career in IT service management. With expert instructors and comprehensive materials, participants will be well-equipped to ace the ITIL4 Foundation exam and apply ITIL methodologies in their organizations.

Bonus: Free Practice Exams

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

Start Practising →

WSQ Funding

Full Fee 2,800.00 Before GST
GST 252.00 9% of fee
Baseline Nett 1,652.00 SG/PR age 21+ · 50% funded
MCES / SME Nett 1,092.00 SG age 40+ · 70% funded
Funding and Grant Applications

No funding is available for this course

For WSQ funding, please checkout the details at WSQ - ITIL 4 Foundation Training

Course Fee

MYR2,800.00

Course Date

Course Time

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Disclaimer: The course dates displayed on our website are tentative and subject to trainer availability. We will confirm the final date after checking with the trainer. You are also welcome to email us your preferred date at sales@tertiarycourses.com.my, and we will do our best to coordinate with the trainer's schedule.

Post-Course Support

  • We may provide consultation related to the subject matter after the course.
  • Please email your queries to sales@tertiarycourses.com.my and we will forward your queries to the subject matter experts and get back to you as soon as possible.

Cancellation & Reschedule Policy

  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
  • Note: the venue of the training is subject to changes due to class size and availability of the classroom. The minimum class size to start a class is 3 Pax.

Course Details

Course Details

What You'll Learn

This course prepares you for the ITIL certification exam, covering all official exam domains and their approximate weightings:

Domain 1 Understand the key concepts of service management (12.5%)

  • Recall definitions: service, utility, warranty, customer, user, service management, sponsor
  • Describe key concepts of creating value with services: cost, value, organization, outcome, output, risk, utility, warranty
  • Describe key concepts of service relationships: service offering, service relationship management, service provision, service consumption

Domain 2 Understand how the ITIL guiding principles can help an organization adopt and adapt service management (15%)

  • Describe the nature, use and interaction of the guiding principles
  • Focus on value
  • Start where you are; Progress iteratively with feedback
  • Collaborate and promote visibility; Think and work holistically
  • Keep it simple and practical; Optimize and automate

Domain 3 Understand the four dimensions of service management (5%)

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

Domain 4 Understand the purpose and components of the ITIL service value system (2.5%)

  • Describe the ITIL service value system (SVS) as a whole — how its components (guiding principles, governance, service value chain, practices, continual improvement) work together to enable value co-creation

Domain 5 Understand the activities of the service value chain, and how they interconnect (5%)

  • Describe the interconnected nature of the service value chain and how it supports value streams
  • Describe the purpose of each value chain activity: Plan, Improve, Engage, Design & transition, Obtain/build, Deliver & support

Domain 6 Know the purpose and key terms of 15 ITIL practices (17.5%)

  • Recall the purpose of 15 named practices, e.g. information security management, relationship management, supplier management, IT asset management, monitoring and event management, release management, service configuration management, deployment management (plus the 7 practices covered in more depth elsewhere: continual improvement, change enablement, incident management, problem management, service request management, service desk, service level management)
  • Recall definitions of key ITIL terms: IT asset, event, configuration item, change, incident, problem, known error

Domain 7 Understand 7 ITIL practices in detail (42.5%)

  • Continual improvement (including the continual improvement model)
  • Change enablement
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management

Course Info

PeopleCert Exam Voucher 

1: Visit https://www.peoplecert.org/
2: Create your PeopleCert Account. If you already have one, please sign in.
3: Enter the PeopleCert Voucher Code provided to you. Access your eBook in the My eBooks tab and Schedule your Exam in the Overview tab.
4: Access your training in My Trainings tab.

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

Job Roles

Job Roles

  • IT Service Manager
  • ITIL Consultant
  • IT Project Manager
  • IT Operations Manager
  • Service Desk Analyst
  • Change Manager
  • Incident Manager
  • Problem Manager
  • IT Quality Analyst
  • IT Compliance Officer
  • IT Governance Specialist
  • Configuration Manager
  • IT Risk Manager
  • Business Continuity Manager
  • Service Level Manager
  • IT Auditor
  • Process Improvement Specialist
  • IT Infrastructure Manager
  • IT Support Technician
  • IT Resource Planning Analyst

Trainers

Trainers

Saeid is co-founder of Skymics Sdn Bhd. He has 8 years of experience in the field of IoT (Internet of Things) and Information Technology. He is a certified IBM IoT Practitioner and instructor, and a Certified Citizen Data Scientist Train-The-Trainer. He has been co-inventor of 3 inventions during the last 4 years.

Review

Customer Reviews (10)

Very useful course Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Very engaging session. The trainer patiently answered all our questions and gave useful tips. (Posted on 01/05/2026)
Learned a lot Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Very engaging session. The trainer patiently answered all our questions and gave useful tips. (Posted on 13/02/2026)
Learned a lot Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The course materials were detailed and easy to reference afterwards. Great value for money. (Posted on 05/02/2026)
Hands-on and practical Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Good hands-on training with plenty of examples. I feel much more confident applying these skills now. (Posted on 26/09/2025)
Would attend again Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Very engaging session. The trainer patiently answered all our questions and gave useful tips. (Posted on 24/12/2024)

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