Course Details
Course Details
What You'll Learn
This course prepares you for the 220-1201 certification exam, covering all official exam domains and their approximate weightings:
Domain 1 Mobile Devices (Core 1) (13%)
- Install components like batteries, cameras, and Wi-Fi antennas
- Configure USB, Bluetooth, NFC, and docking stations
- Configure Wi-Fi, Bluetooth, cellular data, and synchronization settings
- Identify and fix mobile hardware and connectivity issues
Domain 2 Networking (Core 1) (23%)
- Networking protocols, ports, and wireless technologies
- Set up small office/home office (SOHO) networks, including IP addressing and VPNs
- Troubleshoot networks with crimpers, cable testers, and Wi-Fi analyzers
Domain 3 Hardware (Core 1) (25%)
- Set up RAM, CPUs, and storage devices
- Work with HDMI, Ethernet, and USB cables
- Install and maintain printers, scanners, and other peripherals
- Configure motherboards, power supplies, and cooling solutions
Domain 4 Virtualization and Cloud Computing (Core 1) (11%)
- Understand virtual machines, hypervisors, and desktop virtualization
- Learn about IaaS, SaaS, and PaaS cloud service models
Domain 5 Hardware and Network Troubleshooting (Core 1) (28%)
- Identify and fix hardware, network, and connectivity problems
- Use multimeters, cable testers, and loopback plugs for diagnostics
Domain 6 Operating Systems (Core 2) (28%)
- OS installation: work with Windows, macOS, Linux, and mobile operating systems
- Windows tools: manage systems with Task Manager, Command Prompt, and Disk Management
- File systems: handle file systems, updates, and OS upgrades
Domain 7 Security (Core 2) (28%)
- Security measures: encryption, access controls, and wireless security protocols
- Malware prevention: detect, remove, and prevent malware threats
Domain 8 Software Troubleshooting (Core 2) (23%)
- OS issues: diagnose and resolve problems with operating systems and applications
- Mobile troubleshooting: address connectivity, app, and performance issues
- Security concerns: fix unauthorized access and malware issues
Domain 9 Operational Procedures (Core 2) (21%)
- Documentation: best practices for system changes and documentation
- Safety and communication: follow safety protocols and communicate effectively
- Backup and recovery: set up workstation backups and recovery processes
Course Info
Promotion Code
Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target Age Group: 18-65 years old
Minimum Software/Hardware Requirement
Software:
TBD
Hardware: Window or Mac Laptops
Job Roles
Job Roles
- IT Support Specialist
- Help Desk Technician
- IT Technician
- Network Administrator
- Systems Administrator
- Computer Technician
- Technical Support Specialist
- IT Operations Manager
- IT Security Specialist
- Computer Support Specialist
- Field Service Technician
- IT Project Manager
- IT Consultant
- Systems Analyst
- Desktop Support Specialist
Trainers
Trainers
Saeid is co-founder of Skymics Sdn Bhd. He has 8 years of experience in the field of IoT (Internet of Things) and Information Technology. He is a certified IBM IoT Practitioner and instructor, and a Certified Citizen Data Scientist Train-The-Trainer. He has been co-inventor of 3 inventions during the last 4 years.
Review
Customer Reviews (9)
- Worth every cent Review by Course Participant/Trainee
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I found the course extremely useful and relevant to my job. Highly recommend it to others. (Posted on 05/07/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Well structured course Review by Course Participant/Trainee
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The course materials were detailed and easy to reference afterwards. Great value for money. (Posted on 13/05/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Superb training Review by Course Participant/Trainee
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Well organised course with clear objectives. The step-by-step approach made it easy to follow. (Posted on 15/11/2024)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Superb training Review by Course Participant/Trainee
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The course content was comprehensive and up to date. The practical exercises were the best part. (Posted on 08/01/2024)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
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