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Automate Business Processes with Agentic AI Workflows

Course Information

  • Sessions 2 days
  • Duration 15 hrs
  • Level Beginner
  • Assessment NA

Venue

Kuala Lumpur: G-3A-02, Suite Pejabat Korporat, KL Gateway, No 2, Jalan kerinchi, Gerbang kernichi Lestari, 59200 Kuala Lumpur, Malaysia
Penang: Jalan Sungai Dua, 11700 Penang, Malaysia.

Course Brochure

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Certification

By the end of the course, learners will be able to 

  • LO1: Determine data types and identify data sources using analytical tool.
  • LO2: Analyze market trends using reports to gather data and determine variables.
  • LO3: Analyze customer behavior and dynamics using explorations and forecasting techniques.
  • LO4: Evaluate the effectiveness of marketing efforts using modeling techniques, indicators, events and conversions.

Automate Business Processes with Agentic AI Workflows

Course Code: C209

6 Review(s) | Add Your Review

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What's This Course About

This course provides a comprehensive introduction to Agentic AI and its role in automating business processes. You will explore the differences between Agentic AI and Generative AI, understand LLM reasoning frameworks, and build AI agents using no-code platforms. Learn to develop LLM-powered avatar chatbots and implement AI-driven workflows to optimize operations.

Advance your expertise by managing multi-agent AI systems and creating automated workflows with Retrieval Augmented Generation (RAG) and Copilot Agents. Gain hands-on experience in Agentic Process Automation (APA) and leverage AI for seamless business automation. By the end of the course, you will be equipped to design and deploy AI-powered solutions that streamline processes and boost productivity.

WSQ Funding

Full Fee 2,200.00 Before GST
GST 198.00 9% of fee
Baseline Nett 1,298.00 SG/PR age 21+ · 50% funded
MCES / SME Nett 858.00 SG age 40+ · 70% funded
Funding and Grant Applications

For WSQ funding, please checkout the details at WSQ - Building Agentic AI Workflows to Automate Business Processes

Course Fee

MYR2,200.00

Course Date

Course Time

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Disclaimer: The course dates displayed on our website are tentative and subject to trainer availability. We will confirm the final date after checking with the trainer. You are also welcome to email us your preferred date at sales@tertiarycourses.com.my, and we will do our best to coordinate with the trainer's schedule.

Post-Course Support

  • We may provide consultation related to the subject matter after the course.
  • Please email your queries to sales@tertiarycourses.com.my and we will forward your queries to the subject matter experts and get back to you as soon as possible.

Cancellation & Reschedule Policy

  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
  • Note: the venue of the training is subject to changes due to class size and availability of the classroom. The minimum class size to start a class is 3 Pax.

Course Details

Course Details

What You'll Learn

Topic 1: Overview of AI Agents and Agentic AI Workflows

What is AI Agent and Agentic AI?

Agentic AI vs Generative AI

LLM Reasoning Frameworks

Use Cases of Agentic AI Workflows

Create an AI Agent on No-Code Platforms

Create a LLM-Powered Avatar Chatbot on No-Code Platforms

Topic 2: Managing Multi AI Agents

What are Multi AI Agents?

Use Cases of Multi AI Agents

Managing Multi AI Agents

Creating Multi AI Agents Workflows on No-Code Platforms

Topic 3: Agentic AI Workflows to Automate Business Processes

Overview of Agentic Process Automation (APA)

Create Agentic Process Automation on No-Code Platforms

Overview Retrieval Augmented Generation (RAG)

Create Agentic RAG on No-Code Platforms

Introduction to Copilot Agents

Create Your Copilot Agents to Automate Business Processes

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

Job Roles

Job Roles

  • AI Automation Specialist
  • Business Process Automation Engineer
  • AI Solutions Architect
  • AI Workflow Developer
  • No-Code AI Developer
  • AI Product Manager
  • AI Strategy Consultant
  • AI Chatbot Developer
  • Enterprise AI Engineer
  • Data-driven Business Analyst
  • AI-powered Process Consultant
  • Intelligent Automation Engineer
  • Digital Transformation Manager
  • AI Innovation Lead
  • LLM Application Developer
  • AI Integration Specialist
  • AI-driven Customer Experience Manager
  • AI Process Optimization Analyst

Trainers

Trainers

Saeid is co-founder of Skymics Sdn Bhd. He has 8 years of experience in the field of IoT (Internet of Things) and Information Technology. He is a certified IBM IoT Practitioner and instructor, and a Certified Citizen Data Scientist Train-The-Trainer. He has been co-inventor of 3 inventions during the last 4 years.

Review

Customer Reviews (6)

Learned a lot Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The course content was comprehensive and up to date. The practical exercises were the best part. (Posted on 27/06/2026)
Highly recommended Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Good hands-on training with plenty of examples. I feel much more confident applying these skills now. (Posted on 23/03/2026)
Well structured course Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Great course materials and well-paced lessons. The exercises really helped me understand the topic. (Posted on 10/02/2026)
Fantastic experience Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Very informative and interactive. The small class size meant we got a lot of personal attention. (Posted on 24/01/2026)
Worth every cent Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The course materials were detailed and easy to reference afterwards. Great value for money. (Posted on 08/01/2026)

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