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ISO/IEC 20000-1:2018. Service Management System

Course Information

  • Sessions 1 day
  • Duration 7.5 hrs
  • Level Beginner
  • Assessment NA

Venue

Kuala Lumpur: G-3A-02, Suite Pejabat Korporat, KL Gateway, No 2, Jalan kerinchi, Gerbang kernichi Lestari, 59200 Kuala Lumpur, Malaysia
Penang: Jalan Sungai Dua, 11700 Penang, Malaysia.

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Certification

  • Certificate of Completion from Tertiary Courses - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Courses.

ISO/IEC 20000-1:2018. Service Management System

Course Code: C895
  • HRDF

6 Review(s) | Add Your Review

What's This Course About

Dive into the world of IT service management with our comprehensive course on ISO/IEC 20000-1:2018 Service Management System. This course is meticulously designed to equip professionals with in-depth knowledge and practical skills for implementing, managing, and enhancing service management systems in compliance with the ISO/IEC 20000-1:2018 standards. Gain a competitive edge in the IT industry by mastering the key principles of service management, understanding the requirements of ISO/IEC 20000-1:2018, and learning how to apply these standards effectively in your organization. Whether you're looking to improve your service quality, achieve ISO compliance, or elevate your professional profile, this course offers the essential tools and insights for success in IT service management.

Building on a blend of theoretical knowledge and practical application, the course covers crucial aspects of the ISO/IEC 20000-1:2018 standards, including the planning, design, transition, delivery, and improvement of IT services. Participants will engage in real-world scenarios and case studies, fostering a deeper understanding of how to integrate ISO standards into everyday IT operations seamlessly. By the end of the course, you'll not only be proficient in the principles and practices of IT service management but also be prepared to lead your organization towards ISO/IEC 20000-1:2018 certification, ensuring a high level of efficiency and quality in IT services. Join us at Tertiary Courses and step into a realm of professional excellence in IT service management.

WSQ Funding

Full Fee 1,100.00 Before GST
GST 99.00 9% of fee
Baseline Nett 649.00 SG/PR age 21+ · 50% funded
MCES / SME Nett 429.00 SG age 40+ · 70% funded

Course Fee

MYR1,100.00

Course Date

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Disclaimer: The course dates displayed on our website are tentative and subject to trainer availability. We will confirm the final date after checking with the trainer. You are also welcome to email us your preferred date at sales@tertiarycourses.com.my, and we will do our best to coordinate with the trainer's schedule.

Post-Course Support

  • We may provide consultation related to the subject matter after the course.
  • Please email your queries to sales@tertiarycourses.com.my and we will forward your queries to the subject matter experts and get back to you as soon as possible.

Cancellation & Reschedule Policy

  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
  • Note: the venue of the training is subject to changes due to class size and availability of the classroom. The minimum class size to start a class is 3 Pax.

Course Details

Course Details

What You'll Learn

Topic 1 Context of Organization and Leadership

About the ISO/IEC 20000 series

Understanding the organization and its context

Needs and expectations of interested parties

The scope of the Service Management System

Leadership and commitment

The service management policy

Organizational roles, responsibilities and authorities

Topic 2 Planning, Support

Actions to address risks and opportunities

Service management objectives and planning to achieve them

Plan the Service management system

Resources

Competence

Topic 3 Operation

Topic 4 Performance Monitor and Continual Improvement

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

Job Roles

Job Roles

  • IT Manager
  • Service Manager
  • Service Improvement Manager
  • Service Desk Manager
  • IT Consultant
  • IT Auditor
  • Quality Manager
  • Process Manager
  • IT Operations Manager
  • IT Project Manager
  • Service Level Manager
  • IT Director
  • IT Governance Manager
  • IT Service Delivery Manager
  • IT Support Manager

Trainers

Trainers

Saeid is co-founder of Skymics Sdn Bhd. He has 8 years of experience in the field of IoT (Internet of Things) and Information Technology. He is a certified IBM IoT Practitioner and instructor, and a Certified Citizen Data Scientist Train-The-Trainer. He has been co-inventor of 3 inventions during the last 4 years.

Review

Customer Reviews (6)

Well structured course Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The trainer is an expert in the subject and shared many practical insights from real projects. (Posted on 09/06/2026)
Great learning experience Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The trainer was knowledgeable and explained the concepts clearly with real-world examples. (Posted on 23/02/2026)
Very informative Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The course content was comprehensive and up to date. The practical exercises were the best part. (Posted on 26/09/2025)
Superb training Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The trainer was knowledgeable and explained the concepts clearly with real-world examples. (Posted on 27/05/2024)
Engaging trainer Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The course content was comprehensive and up to date. The practical exercises were the best part. (Posted on 06/02/2024)

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