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Business Transformation with AI Agents

Course Information

  • Sessions 2 days
  • Duration 15 hrs
  • Level Intermediate
  • Assessment NA

Venue

Kuala Lumpur: G-3A-02, Suite Pejabat Korporat, KL Gateway, No 2, Jalan kerinchi, Gerbang kernichi Lestari, 59200 Kuala Lumpur, Malaysia
Penang: Jalan Sungai Dua, 11700 Penang, Malaysia.

Course Brochure

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Certification

  • Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.

Business Transformation with AI Agents

Course Code: C997

9 Review(s) | Add Your Review

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What's This Course About

This course equips professionals with the knowledge and practical skills to drive business innovation using agentic AI and AI agents. Participants will explore how autonomous and collaborative agents can analyse information, use digital tools, coordinate multi-step tasks, and support employees in developing new products, services, processes, and customer experiences.

Learners will examine current and emerging AI agent technologies and evaluate their strengths, limitations, risks, and suitability for different organisational needs. Through case studies and real-world business scenarios, they will identify innovation opportunities, analyse customer and operational challenges, and conceptualise viable AI-enabled business solutions aligned with strategic objectives.

The course covers the design of digital architectures and multi-agent workflows that integrate AI agents with existing data sources, applications, and business processes. Participants will learn to assign specialised roles to agents, coordinate human-agent collaboration, and develop implementation plans covering resources, responsibilities, timelines, performance indicators, and expected business outcomes.

Learners will also evaluate the commercial, operational, legal, ethical, privacy, and security implications of adopting AI agents. Emphasis is placed on human oversight, governance, stakeholder engagement, change management, and the responsible scaling of successful initiatives.

By the end of the course, participants will be able to develop and present an actionable business innovation plan using agentic AI and AI agents to improve productivity, create new value, strengthen competitiveness, and support sustainable organisational growth.

Bonus: Free Practice Exams

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

Start Practising →

Course Fee

MYR5,600.00

Course Date

Course Time

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Disclaimer: The course dates displayed on our website are tentative and subject to trainer availability. We will confirm the final date after checking with the trainer. You are also welcome to email us your preferred date at sales@tertiarycourses.com.my, and we will do our best to coordinate with the trainer's schedule.

Post-Course Support

  • We may provide consultation related to the subject matter after the course.
  • Please email your queries to sales@tertiarycourses.com.my and we will forward your queries to the subject matter experts and get back to you as soon as possible.

Cancellation & Reschedule Policy

  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
  • Note: the venue of the training is subject to changes due to class size and availability of the classroom. The minimum class size to start a class is 3 Pax.

Course Details

Course Details

What You'll Learn

Topic 1: Identifying Business Innovation Opportunities with Agentic AI and AI Agents

Topic 2: Designing Digital Architectures and AI Agent Implementation Plans

Topic 3: Managing AI-Driven Innovation, Governance and Stakeholder Collaboration

Course Info

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

Job Roles

Job Roles

  • Innovation Manager
  • Product Development Manager
  • R&D Specialist
  • Business Strategist
  • Digital Transformation Lead
  • AI Solutions Architect
  • Design Thinking Facilitator
  • Marketing Innovation Specialist
  • Brand Experience Designer
  • Creative Director
  • New Ventures Manager
  • Content Strategy Specialist
  • UX/UI Designer (exploring AI-driven design)
  • Growth Hacker
  • Technology Evangelist

Trainers

Trainers

Saeid is co-founder of Skymics Sdn Bhd. He has 8 years of experience in the field of IoT (Internet of Things) and Information Technology. He is a certified IBM IoT Practitioner and instructor, and a Certified Citizen Data Scientist Train-The-Trainer. He has been co-inventor of 3 inventions during the last 4 years.

Review

Customer Reviews (9)

Worth every cent Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Very informative and interactive. The small class size meant we got a lot of personal attention. (Posted on 09/06/2024)
Very useful course Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
I found the course extremely useful and relevant to my job. Highly recommend it to others. (Posted on 04/05/2024)
Very informative Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Solid content and a supportive trainer. I would definitely sign up for more courses here. (Posted on 09/03/2024)
Fantastic experience Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Solid content and a supportive trainer. I would definitely sign up for more courses here. (Posted on 03/02/2024)

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