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Business Negotiation Masterclass in Singapore

Course Information

  • Sessions 2 days
  • Duration 15 hrs
  • Level Beginner
  • Assessment NA

Venue

Kuala Lumpur: G-3A-02, Corporate Office Suite, KL Gateway, No. 2, Jalan Kerinchi, Gerbang Kerinchi Lestari, 59200 Kuala Lumpur, Malaysia

Learning Outcomes

By the end of the course, learners will be able to:

  • LO1: Prepare for negotiation, including goals, the other party's interests, BATNA, walk-away point and opening position.
  • LO2: Explain how negotiation styles, culture, power and relationships affect negotiations.
  • LO3: Apply negotiation tactics such as building rapport, questioning, anchoring, framing and trading concessions.
  • LO4: Handle pressure tactics and deadlocks, and close deals ethically.

Course Brochure

Download Course Brochure

Prerequisite

This course is for beginners. No prerequisite is required.

Certification

  • Participants who achieve at least 75% attendance will receive a Certificate of Attendance from Tertiary Courses Malaysia.

Business Negotiation Masterclass

Course Code: C1262

6 Review(s) | Add Your Review

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What's This Course About

Business Negotiation Masterclass equips you with the strategies, techniques and confidence to negotiate better outcomes in business, whether you are closing a sale, agreeing a contract, managing suppliers, resolving disputes or negotiating internally. Skilled negotiators create value for both sides, protect their interests and build lasting relationships. The masterclass is designed for managers, sales and procurement professionals, business owners, account managers and anyone who negotiates as part of their work.

You will start with preparation for negotiation, the stage where most negotiations are won or lost. You will learn how to identify your goals and desired outcomes, understand the context and the other party's interests, determine your BATNA (best alternative to a negotiated agreement), set your walk-away point and plan your opening position and concessions. You will also explore different negotiation styles and how culture, power and relationships influence the process.

The second topic covers negotiation tactics, including building rapport, asking powerful questions, active listening, anchoring, framing offers, trading concessions, handling pressure tactics and deadlocks, and closing the deal while preserving the relationship. You will also learn how to negotiate ethically and follow up effectively. Role plays and realistic business scenarios let you practise each technique and receive feedback. By the end of the masterclass, you will be able to plan and conduct negotiations confidently and achieve better results for your organisation.

Why Take This Course?

  • Hands-On Learning Learn by doing. Every topic is practised hands-on, so you leave with skills you can use at work straight away.
  • Live Coaching Experienced instructors coach you live, answer your questions and guide you step by step.
  • Free Post-Course Consultation Stuck after class? Message your trainer any time for guidance as you apply what you have learned.
  • Always-Updated Materials Materials are refreshed to stay relevant. Log in to our LMS any time to get the latest version.
HRD Corp Claimable

🏦 HRD Corp Claimable

This course is HRD Corp claimable for eligible employers. Grant approval and reimbursement remain subject to HRD Corp requirements, the employer’s available levy and the approved grant details. How the HRD Corp process works →

Course Fee

MYR2,200.00
+ 8% SST

Course Date

Course fees are shown before SST. An 8% SST is included in the estimated total during registration.

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Disclaimer: The course dates displayed on our website are tentative and subject to trainer availability. We will confirm the final date after checking with the trainer. You are also welcome to email us your preferred date at sales@tertiarycourses.com.my, and we will do our best to coordinate with the trainer's schedule.

Post-Course Support

  • We may provide consultation related to the subject matter after the course.
  • Please email your queries to sales@tertiarycourses.com.my and we will forward your queries to the subject matter experts and get back to you as soon as possible.

Cancellation & Reschedule Policy

  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
  • Note: the venue of the training is subject to changes due to class size and availability of the classroom. The minimum class size to start a class is 3 Pax.

Course Details

Course Details

What You'll Learn

Topic 1: Preparation for Negotiation

Topic 2: Negotiation Tactics

Course Info

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Minimum Software/Hardware Requirement

Software:

You will need the following for this course:

  • A web browser such as Google Chrome, Microsoft Edge or Safari – free
  • Access to the course materials provided in class

Hardware: Windows PC or Mac laptop

How to Apply HRD Corp Funding

This course is HRD Corp claimable for employers registered with HRD Corp, under the HRD Corp Claimable Courses scheme (SBL-Khas). Your company applies for the grant before the class; we submit the training provider claim after it.

  1. Check your levy balance - your company must be registered with HRD Corp and have enough levy balance to cover the course fee.
  2. Request a quotation - contact us for the quotation, course content and trainer profile; you attach these to the grant application.
  3. Apply for the grant in eTRiS before the class - log in to your employer eTRiS account, go to Application > Grant > Apply Grant, choose the scheme HRD Corp Claimable Courses (SBL-Khas), select us as the training provider and this course, add your trainees, attach the quotation, course content and trainer profile, and submit.
  4. Submit in time - for public classes, submit at least 3 calendar days before the class (15 June to 31 December 2026) and at least 14 days before from 1 January 2027; in-house classes need 14 days. The training must start within 90 days of that advance submission period.
  5. Send us the grant approval - once HRD Corp approves the application, email us the grant ID so we can confirm your seats.
  6. Attend the class - trainees sign the daily attendance (T3) form.
  7. Claim after the class - we submit the training provider claim in eTRiS with the attendance and invoice; you then complete the employer claim and sign the JD/14 form (manager level or above). Claims must be submitted within 6 months of the training.

More details: our HRD Corp Claimable Courses page and the HRD Corp employer guidelines.

Job Roles

Job Roles

  • Sales Manager
  • Business Development Manager
  • Procurement Manager
  • Contract Manager
  • Account Manager
  • Real Estate Broker
  • Mergers & Acquisitions Specialist
  • Corporate Lawyer
  • Supply Chain Negotiator
  • Licensing Specialist
  • International Trade Specialist
  • Partnership Development Manager
  • Vendor Relationship Manager
  • Corporate Trainer
  • Strategic Alliances Manager.

Trainers

Trainers

Dr. Alfred Ang is a Distinguished Toastmaster, the highest educational award in Toastmasters International, and has won many public speaking awards. Years of prepared speeches, evaluations, contests and club leadership taught him how to structure a message, read an audience, handle difficult questions and give feedback that people act on, and he coaches these same skills in class. He holds a PhD in Electrical Engineering from the National University of Singapore, an MSc in Electrical and Electronic Engineering from NTU and a BSc (Hons) in Physics from NUS, and spent more than 20 years in the defence, electronics and semiconductor industries, where he co-invented more than 20 US patents and published more than 20 peer-reviewed papers. Today he is the Chief Technology Officer of Tertiary Infotech Academy and founded Tertiary Infotech Sdn. Bhd. in Malaysia in 2016. As CTO he leads the planning, delivery and continuous release of the course-registration and learning management platform behind the Tertiary Courses websites in Singapore, Malaysia and Ghana, coordinating developers, trainers and operations staff across three countries. He is also a PMP-certified project manager and a certified Lean Six Sigma Black Belt, so his soft-skills training stays tied to real workplace results rather than theory.

In the Business Negotiation Masterclass, Dr. Ang draws on his experience building client relationships, partnerships and a franchise network across Singapore, Malaysia and Ghana. Learners prepare for a negotiation by setting goals, understanding the other side's interests and defining their walk-away point, then practise negotiation tactics, persuasive communication, handling pressure and closing an agreement that works for both parties. His public speaking and evaluation experience helps learners speak with calm authority, and realistic role-plays with feedback build confidence for the next real negotiation.

Saeid is co-founder of Skymics Sdn Bhd. He has 8 years of experience in the field of IoT (Internet of Things) and Information Technology. He is a certified IBM IoT Practitioner and instructor, and a Certified Citizen Data Scientist Train-The-Trainer. He has been co-inventor of 3 inventions during the last 4 years.

Review

Customer Reviews (6)

Knowledgeable trainer Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The trainer was knowledgeable and explained the concepts clearly with real-world examples. (Posted on 19/04/2026)
Exceeded my expectations Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The course content was comprehensive and up to date. The practical exercises were the best part. (Posted on 24/02/2026)
Very useful course Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The course materials were detailed and easy to reference afterwards. Great value for money. (Posted on 20/12/2025)
Fantastic experience Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Great course materials and well-paced lessons. The exercises really helped me understand the topic. (Posted on 13/04/2025)
Great practical training Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Excellent delivery and good balance between theory and practice. Learned a lot in a short time. (Posted on 16/02/2025)

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