Course Information

  • Sessions 1 day
  • Duration 7.5 hrs
  • Level Beginner
  • Assessment NA

Venue

Kuala Lumpur: G-3A-02, Suite Pejabat Korporat, KL Gateway, No 2, Jalan kerinchi, Gerbang kernichi Lestari, 59200 Kuala Lumpur, Malaysia
Penang: Jalan Sungai Dua, 11700 Penang, Malaysia.

Course Brochure

Certification

By the end of the course, learners will be able to 

  • LO1: Design general frameworks and storyboards for communicating data
  • LO2: Design intelligent data dashboards and visualizations 
  • LO3: Create and present data storytelling

Failure Mode and Effects Analysis (FMEA) Training

Course Code: C638
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What's This Course About

The ITIL4 Foundation Exam Prep course is designed to provide a thorough understanding of the ITIL4 framework, a globally recognized standard in IT Service Management (ITSM). This course covers key concepts, practices, and terminologies associated with ITIL service management, including the ITIL service value system (SVS). Participants will explore the four dimensions of IT service management and understand how they contribute to effective ITSM practices. The course also delves into the ITIL guiding principles, providing a robust foundation for managing IT services.

Practical and interactive, this course prepares participants for the ITIL4 Foundation exam. It focuses on the application of ITIL practices in the real world, ensuring that learners can implement the learnt principles in their IT roles. The course is ideal for IT professionals aiming to gain a solid grounding in ITIL principles, as well as those seeking to advance their career in IT service management. With expert instructors and comprehensive materials, participants will be well-equipped to ace the ITIL4 Foundation exam and apply ITIL methodologies in their organizations.

Bonus: Free Practice Exams

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

Start Practising →

WSQ Funding

Full Fee $1,100.00 Before GST
GST $99.00 9% of fee
Baseline Nett $649.00 SG/PR age 21+ · 50% funded
MCES / SME Nett $429.00 SG age 40+ · 70% funded
Funding and Grant Applications

No funding is available for this course

For WSQ funding, please checkout the details at WSQ - ITIL 4 Foundation Training

Course Fee

$244.20

Course Date

Course Time

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Disclaimer: The course dates displayed on our website are tentative and subject to trainer availability. We will confirm the final date after checking with the trainer. You are also welcome to email us your preferred date at sales@tertiarycourses.com.my, and we will do our best to coordinate with the trainer's schedule.

Post-Course Support

  • We may provide consultation related to the subject matter after the course.
  • Please email your queries to sales@tertiarycourses.com.my and we will forward your queries to the subject matter experts and get back to you as soon as possible.

Cancellation & Reschedule Policy

  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
  • Note: the venue of the training is subject to changes due to class size and availability of the classroom. The minimum class size to start a class is 3 Pax.

Course Details

Course Details

What You'll Learn

Topic 1 Introduction to Continuous Process Improvement

Create a Culture of Continuous Process Improvement

Implement and Manage Continuous Process Improvement with PDCA Cycle

Topic 2 Root Cause Analysis

Fishbone Diagram Analysis

Fault Tree Analysis

5W technique

Topic 3 Design and Apply FMEA

What is Failure Modes and Effects Analysis (FMEA)?

Benefits of FMEA

FMEA Steps

Criticality/Risk Analysis (Prioritization)

Design FMEA Forms and Examples

Identify Corrective Actions

Topic 4 Identify and Manage Continuous Improvements

Identify Improvement Opportunities

Discuss and Direct Improvement Opportunities

Control Plan

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 21-65 years old

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

Job Roles

Job Roles

  • Process Engineer
  • Quality Assurance Manager
  • Manufacturing Engineer
  • Operations Manager
  • Continuous Improvement Specialist
  • Reliability Engineer
  • Production Supervisor
  • Risk Management Specialist
  • Lean Six Sigma Black Belt
  • Quality Control Specialist
  • Product Development Engineer
  • Maintenance Manager
  • Supply Chain Analyst
  • Industrial Engineer
  • Process Optimization Consultant

Trainers

Trainers

Saeid is co-founder of Skymics Sdn Bhd. He has 8 years of experience in the field of IoT (Internet of Things) and Information Technology. He is a certified IBM IoT Practitioner and instructor, and a Certified Citizen Data Scientist Train-The-Trainer. He has been co-inventor of 3 inventions during the last 4 years.

Review

Customer Reviews (7)

Exceeded my expectations Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Very engaging session. The trainer patiently answered all our questions and gave useful tips. (Posted on 20/04/2026)
Would attend again Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Solid content and a supportive trainer. I would definitely sign up for more courses here. (Posted on 22/03/2026)
Worth every cent Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The course content was comprehensive and up to date. The practical exercises were the best part. (Posted on 21/03/2026)
Engaging trainer Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The trainer is an expert in the subject and shared many practical insights from real projects. (Posted on 18/03/2026)
Good course materials Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Very informative and interactive. The small class size meant we got a lot of personal attention. (Posted on 25/10/2025)

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