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AI for Retail

Course Information

  • Sessions 1 day
  • Duration 7.5 hrs
  • Level Intermediate
  • Assessment NA

Venue

Kuala Lumpur: G-3A-02, Suite Pejabat Korporat, KL Gateway, No 2, Jalan kerinchi, Gerbang kernichi Lestari, 59200 Kuala Lumpur, Malaysia
Penang: Jalan Sungai Dua, 11700 Penang, Malaysia.

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Certification

  • Certificate of Completion from Tertiary Courses - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Courses.

AI for Retail

Course Code: C398
  • HRDF

6 Review(s) | Add Your Review

What's This Course About

Transform the way you run your retail business with our hands-on AI for Retail course. AI is reshaping every corner of retail—from writing product descriptions and marketing campaigns to answering customer enquiries, personalising promotions, forecasting demand and setting prices. In this practical 1-day course, you will learn what modern AI tools can do for retailers, and how to apply generative AI and AI agents to your daily retail operations—no programming background required.

Through guided exercises, participants will use AI assistants to generate product listings, marketing copy and visuals, set up AI-powered customer service and personalised recommendations, and apply AI to demand forecasting, inventory planning, pricing and sales analytics. You will also learn how to validate AI outputs, protect customer data and adopt AI responsibly. By the end of the course, you will be able to put AI to work across your retail operations to save time, lift sales and deliver a better customer experience.

Course Fee

MYR1,100.00

Course Date

Course Time

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Disclaimer: The course dates displayed on our website are tentative and subject to trainer availability. We will confirm the final date after checking with the trainer. You are also welcome to email us your preferred date at sales@tertiarycourses.com.my, and we will do our best to coordinate with the trainer's schedule.

Post-Course Support

  • We may provide consultation related to the subject matter after the course.
  • Please email your queries to sales@tertiarycourses.com.my and we will forward your queries to the subject matter experts and get back to you as soon as possible.

Cancellation & Reschedule Policy

  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
  • Note: the venue of the training is subject to changes due to class size and availability of the classroom. The minimum class size to start a class is 3 Pax.

Course Details

Course Details

What You'll Learn

Topic 1: Introduction to AI for Retail

  • The AI Landscape: From Generative AI to AI Agents
  • AI Use Cases Across the Retail Value Chain
  • Hands-On with AI Assistants: ChatGPT, Claude and Copilot
  • Generating Product Descriptions, Marketing Copy and Visuals with AI
  • Customer Data Privacy, Governance and Responsible AI in Retail

Topic 2: Applying AI to Retail Operations and Customer Experience

  • AI-Powered Customer Service and Chatbots
  • Personalised Recommendations and Targeted Promotions
  • Demand Forecasting and Inventory Planning with AI
  • AI for Pricing, Merchandising and Sales Analytics
  • Building Simple AI Workflows for Day-to-Day Retail Tasks

Course Info

Prerequisite

The following knowledge is assumed

  • Basic R Programming

Software Requirement

Please download and install the following software prior to the class

Job Roles

Job Roles

  • Data analysts
  • Financial analysts
  • Marketers
  • Researchers

Trainers

Trainers

Saeid is co-founder of Skymics Sdn Bhd. He has 8 years of experience in the field of IoT (Internet of Things) and Information Technology. He is a certified IBM IoT Practitioner and instructor, and a Certified Citizen Data Scientist Train-The-Trainer. He has been co-inventor of 3 inventions during the last 4 years.

Review

Customer Reviews (6)

Great practical training Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Excellent delivery and good balance between theory and practice. Learned a lot in a short time. (Posted on 18/04/2026)
Learned a lot Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
A very practical course. The trainer made a complex topic simple and enjoyable to learn. (Posted on 12/03/2026)
Would attend again Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Good hands-on training with plenty of examples. I feel much more confident applying these skills now. (Posted on 16/10/2025)
Good course materials Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The training was very practical and hands-on. I could apply what I learned to my work immediately. (Posted on 09/05/2025)
Hands-on and practical Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The training was very practical and hands-on. I could apply what I learned to my work immediately. (Posted on 27/11/2024)

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