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MB-910 Microsoft Dynamics 365 Fundamentals (CRM) Training

Course Information

  • Sessions 2 days
  • Duration 15 hrs
  • Level Beginner
  • Assessment NA

Venue

Kuala Lumpur: G-3A-02, Suite Pejabat Korporat, KL Gateway, No 2, Jalan kerinchi, Gerbang kernichi Lestari, 59200 Kuala Lumpur, Malaysia
Penang: Jalan Sungai Dua, 11700 Penang, Malaysia.

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Certification

  • Certificate of Completion from Tertiary Courses - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Courses.

MB-910 Microsoft Dynamics 365 Fundamentals (CRM) Training

Course Code: C665
  • HRDF

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What's This Course About

Elevate your credentials with our MB-910 Microsoft Dynamics 365 Fundamentals (CRM) Exam Prep course. This course is finely tailored to provide a detailed understanding of the core concepts and functionalities of Microsoft Dynamics 365 CRM. Through this course, learners will delve into the essential features and applications of Dynamics 365 CRM that make it a robust platform for customer engagement. The curriculum is carefully structured to cover all the key areas required for the MB-910 exam, ensuring a well-rounded preparation. As learners progress, they will explore the various tools and features that enable effective customer relationship management, while also gaining insights into the best practices that drive customer satisfaction and business success.

Transitioning from foundational to advanced concepts, this course offers a thorough understanding of how to leverage Microsoft Dynamics 365 CRM to optimize customer interactions and operational efficiency. Learners will also explore real-world scenarios and case studies, enhancing their ability to apply the learned concepts in practical situations. The course also provides a plethora of resources and practice exercises to reinforce learning and prepare learners for the examination thoroughly. By the end of this course, learners will be well-prepared to take on the MB-910 exam, and with the acquired knowledge and skills, they can significantly contribute to their organization's CRM initiatives, thus advancing their careers in the dynamic field of customer relationship management.

Microsoft Learning Partner

We are Authorised Microsoft Learning Partner (Org ID:  5238476). To get the official Microsoft certification, please register your certification exam at Pearson Vue Test Center.

Certification Exam at Pearson Vue

We are Authorised Pearson Vue Testing Center. Once you have prepared for the exam, you can register for the certification here. The course fee does not include the certification exam fee.

You can purchase the exam voucher (one of the lowest prices in Singapore) at Microsoft Fundamental Certification Exam Voucher.

WSQ Funding

Full Fee 2,100.00 Before GST
GST 189.00 9% of fee
Baseline Nett 1,239.00 SG/PR age 21+ · 50% funded
MCES / SME Nett 819.00 SG age 40+ · 70% funded
Funding and Grant Applications

No funding is available for this course.

For WSQ funding, please checkout the details at WSQ - Microsoft Dynamics 365 Fundamentals (CRM) (MB-910)

Course Fee

MYR2,100.00

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Disclaimer: The course dates displayed on our website are tentative and subject to trainer availability. We will confirm the final date after checking with the trainer. You are also welcome to email us your preferred date at sales@tertiarycourses.com.my, and we will do our best to coordinate with the trainer's schedule.

Post-Course Support

  • We may provide consultation related to the subject matter after the course.
  • Please email your queries to sales@tertiarycourses.com.my and we will forward your queries to the subject matter experts and get back to you as soon as possible.

Cancellation & Reschedule Policy

  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
  • Note: the venue of the training is subject to changes due to class size and availability of the classroom. The minimum class size to start a class is 3 Pax.

Course Details

Course Details

What You'll Learn

Topic 1 Foundations of Dynamics 365 customer engagement apps 

Customer relationship management

Microsoft Power Platform and Dynamics 365 customer engagement apps

Microsoft Dataverse and Dynamics 365 customer engagement app

Use cases for Dynamics 365 customer engagement apps

Navigate to and within Dynamics 365 customer engagement apps

Topic 2 Shared activities and integration options in Dynamics 365 customer engagement apps 

Customers and activities

Exercise: Manage customers and activities

Search criteria and filters

Reporting capabilities including charts, dashboards, and views

Excel integrations

Microsoft Teams integration

Outlook integration

Topic 3 Explore Dynamics 365 Customer Insights – Journeys 

Use cases for Dynamics 365 Customer Insights - Journeys

Dynamics 365 Customer Insights - Journeys business scenario

Email marketing

How to target customers by using marketing lists and segments

Describe customer journeys

Describe lead generation and qualification

Describe use cases for marketing forms

Describe event management features and capabilities

Topic 4 Describe Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Voice 

Explore a Dynamics 365 Customer Insights - Data business scenario

Use cases for and capabilities of Dynamics 365 Customer Insights - Data

Use cases for and capabilities of Dynamics 365 Customer Voice

Topic 5 Explore Dynamics 365 Sales 

Describe use cases for Dynamics 365 Sales

Review the sales lifecycle

Explore a Dynamics 365 Sales business scenario

Describe leads and the process for qualifying leads

Describe the opportunity management process

Exercise: Lab: Work with leads and opportunities

Describe Dynamics 365 Sales business process flows

Describe sales order processing

Topic 6 Describe Dynamics 365 Sales capabilities and related apps 

Identify additional Dynamics 365 Sales capabilities and related apps

Explore a Dynamics 365 Sales related apps business scenario

Describe sales pipeline and forecasting concepts

Describe use cases for and capabilities of Sales Insights

Describe use cases for and capabilities of LinkedIn Sales Navigator

Describe the Dynamics 365 Sales mobile app

Describe Microsoft Sales Copilot

Topic 7 Explore Dynamics 365 Customer Service 

Use cases for Dynamics 365 Customer Service

Explore a Dynamics 365 Customer Service business scenario

Case lifecycle including service-level agreements (SLAs) and entitlements

Functionality for workload management

Dynamics 365 Customer Service business process flows

Knowledge management in Dynamics 365 Customer Service

Topic 8 Describe Dynamics 365 Customer Service capabilities and related apps

Dynamics 365 Customer Service-related apps business scenario8 min

Omnichannel for Customer Service12 min

Reporting and data visualization options in Dynamics 365 Customer Service5 min

Dynamics Customer Voice use cases for customer service

Topic 9 Explore Dynamics 365 Field Service 

Describe use cases for Dynamics 365 Field Service

Explore a Dynamics 365 Field Service business scenario

Describe the work order lifecycle

Describe inspections in Dynamics 365 Field Service

Describe the Dynamics 365 Field Service mobile app

Topic 10 Describe Dynamics 365 Field Service scheduling capabilities and related apps

Describe resource and scheduling processes

Explore a Dynamics 365 Field Service-related apps business scenario

Describe asset management and customer assets

Describe Connected Field Service for Dynamics 365

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

Job Roles

Job Roles

  • Data Scientists
  • Data Analysts
  • Engineers

Trainers

Trainers

Saeid is co-founder of Skymics Sdn Bhd. He has 8 years of experience in the field of IoT (Internet of Things) and Information Technology. He is a certified IBM IoT Practitioner and instructor, and a Certified Citizen Data Scientist Train-The-Trainer. He has been co-inventor of 3 inventions during the last 4 years.

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