Conflict Resolution in the Workplace

Topic 1 Identify Conflicts

• Assess conflict situation
• Causes of conflict
• Determine ways to validate information and history of conflict
• Identify the possible causes of conflict
• Recognise factors and early indicators that give rise to conflicts

Topic 2 Conflict Resolution Strategies

• Identify resolution strategies and compare the Various conflict resolution approaches
• Conflict resolution techniques
• Conflict resolution process and deal with conflicts sensitively

Topic 3 Managing Team Conflicts in Workplace

• Scope of responsibilities as a manager to manage team conflicts
• Possible benefits of team conflict
• Resolving team conflict
• Organisational policies and procedures to manage conflicts
• Analyse and decide on the best resolutions
• Coaching team members to resolve conflict

Topic 4 Negotiation Skill and Resolving Conflicts

• Identify sources of expert advice and Mmdiation on conflict issues
• Legal and ethical considerations relating to conflict management
• Communication and negotiation skills for managing team conflicts
• Ways to Confirm Resolution of Conflict and take responsibility of conflict resolution outcomes
• Prevent conflict recurrence

HRDF Funding

Please refer to this video https://youtu.be/Kzpd-V1F9Xs

1-     HRD Corp Grant Helper

How to submit grant applications for HRD Corp Claimable Courses

2-     Employers are required to apply for the grant at least one week before training commences.

Employers must submit their applications with supporting documents, including invoices/quotations, trainer profiles, training schedule and course content.

3-     First, Login to Employer’s e-TRIS account -https://etris.hrdcorp.gov.my

Second, Click Application

4-     Click Grant on the left side under Applications

5-     Click Apply Grant on the left side under Applications

6-     Click Apply

7-     Choose a Scheme Code and select HRD Corp Claimable Courses: Skim Bantuan Latihan Khas. Then, click Apply

8-     Scheme Code represents all types of training that suit the requirements provided by HRD Corp. Below are the list of schemes offered by HRD Corp:

9-     Select your Immediate Officer and click Next

10-  Select a Training Provider, then click Next

11-  Please select a training programme from the list, then key in all the required details and click Next

Select your desired training programme.

Give an explanation on why the participant is required to attend the training. E.g., related to their tasks/ career development, etc.

Explain the background and objective of this training.

Select a relevant focus area. For Employer-Specific Courses, select ‘Not Applicable’.

12-  If the training programme is a micro-credential programme, you are required to complete these 3 fields. Save and click Next

Insert MiCAS Application number

13-  Based on the nine (9) pillars listed below, HRD Corp Focus Area Courses are closely tied to support government initiatives towards nation building. As such, courses offered through the HRD Corp Focus Areas are designed to provide the workforce with skills required for current and future demands. Details of the focus areas are as follows:

14-  Please select a Course Title and Type of Training

15-  Select the correct type of training according to the actual type of training, or as mentioned in the training brochure:

16-  Please key in the Training Location and click Next

17-  Please select the Level of Certification and click Next

18-  Please follow the instructions and key in trainee details

19-  Click Add Batch, then click Save

20-  Click Add Trainee Details

21-  Please key in all the required details, then click Add

22-  Click Add if there are more participants. Once done, click Save

23-  Click Next

24-  Please key in the course fees and allowance details, then click Save

25-  Estimated cost includes the course fees/external trainer fees, allowances, and consumable training materials. Please comply with the HRD Corp Allowable Cost Matrix.

26-  Select Upfront Payment to Training Provider and key in the percentage from 0% to 30%. Then, click Save and Next

27-  Complete the declaration form and select a desired officer

28-  Add all the required documents, then click Add Attachment. Then, click Save and Submit Application

29-  Once the New Grant Application is successfully submitted, the Grant Officer will evaluate the application accordingly. The application may be queried if additional information is required.

The application status will be updated via the employer’s dashboard, email, and the e-TRiS inbox.

• Human Resources Manager
• Team Leader/Supervisor
• Project Manager
• Department Head
• Operations Manager
• Customer Service Manager
• Employee Relations Specialist
• Organizational Development Consultant
• Mediator or Arbitrator
• Corporate Trainer
• Executive Manager/Director
• Office Manager
• Employee Engagement Specialist
• Union Representative
• Diversity and Inclusion Officer

Sarah Ng: Sarah Ng, with a solid educational background in computer science and business administration, Sarah Ng possesses a deep understanding of the intersection between technology and business strategy. Her diverse working experiences across startups, multinational companies, and government agencies have equipped her with a wealth of knowledge and real-world insights.

She has earned highlighted skills and achievements as below:

• Certified Practitioner of NLP (Neuro-Linguistic Programming)
• Certified Applied NLP in Business Practitioner
• Certified NLP Coach
• Certified Level 1 TRIZ Practitioner
• Certified Outsourcing Professional
• Master of Ceremony for numerous events
• Former DJ for Online Radio
• Over 10 years of experience in hosting and presenting to Foreign Direct Investment Companies.
• Won multiple award for Public Speaking contest