How Malaysian Companies Can Use HRD Corp Claims to Upskill Teams in AI and Automation

AI and automation are becoming everyday business skills. Teams are using generative AI to write faster, analyse information, build reports, summarise documents, automate repetitive work and improve customer response time.

For Malaysian employers, the good news is that staff training does not always need to come fully from operating budget. If your company is registered with HRD Corp and has sufficient levy balance, eligible training may be claimable under HRD Corp schemes, subject to HRD Corp approval.

This makes AI and automation training a practical investment for SMEs, corporate teams, HR departments, sales teams, marketing teams, finance teams and operations staff.

Why AI and automation training matters now

Many companies already use tools like Excel, email, WhatsApp, Google Workspace, Microsoft 365, CRM systems and accounting software. The problem is that much of the work between these tools is still manual.

Employees copy data from one system to another. Managers prepare weekly reports by hand. Marketing teams rewrite the same content for different channels. HR teams answer repeated questions. Sales teams follow up manually.

AI and automation training helps staff identify these repetitive tasks and build simple workflows to reduce manual work.

What employees can learn

A good AI and automation training plan should focus on practical outcomes, not theory only. Employees can learn how to:

• Use generative AI safely and effectively for daily work
• Automate repetitive business processes
• Build simple workflows using tools like n8n or Microsoft Power Automate
• Create reports and dashboards from business data
• Improve email, document and content workflows
• Understand where AI should and should not be used

The goal is not to replace employees. The goal is to help employees complete higher-value work with better tools.

How HRD Corp claimable training helps employers

HRD Corp claimable courses are designed to support Malaysian employers in retraining and upskilling employees based on business needs. For companies with levy balance, this can reduce the financial barrier to training.

Before applying, employers should check course eligibility, training provider status, required documents, application timeline and levy balance. Approval is subject to HRD Corp’s latest rules and requirements.

Recommended training areas

For companies starting with AI and automation, these areas are useful:

1. Generative AI for workplace productivity
2. Agentic AI and workflow automation with n8n
3. Microsoft Power Automate for business process automation
4. Power BI for business reporting and analytics
5. AI for project management and operations

These topics are practical because employees can apply them immediately after training.

Next step

If your company wants to build AI and automation capability, start with one department and one workflow. Choose a repetitive task, train the team and measure the time saved.

Tertiary Courses Malaysia offers HRD Corp claimable instructor-led courses in AI, automation, data analytics, Power BI, n8n and Microsoft tools. Contact us to choose a suitable course for your team.