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HRD Corp Approved Training Provider Malaysia - AI and Certification Trainings

MB-280 Microsoft Certified Dynamics 365 Customer Experience Analyst Associate

The WSQ MB-280 Microsoft Certified Dynamics 365 Customer Experience Analyst Associate course equips learners with essential skills to manage and optimize customer data using Dataverse. Participants will learn to create and manage Dataverse environments, tables, and columns, and connect data within Power Apps canvas apps. The course covers building relationships, defining business rules, and creating calculation or rollup columns to streamline data processes and enhance customer experience insights.

Learners will also gain expertise in customizing the Power Apps command bar to enhance user interactions and optimize data visualization using Dataverse views. The course includes using Power Query for data loading, managing data with Microsoft Word and Excel templates, and integrating Azure and external tools for advanced data manipulation. By completing this course, participants will be well-prepared to analyze, manage, and optimize customer experience data effectively within Dynamics 365.

Certificate

All participants will receive a Certificate of Completion from Tertiary Courses after achieved at least 75% attendance.

Funding and Grant

HRD Corp Claimable Course for Employers Registered with HRD Corp

HRDF claimable

Course Code: M1787

Fee

MYR5,000.00

Course Date

Course Time

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Disclaimer:

The course dates displayed on our website are tentative and subject to trainer availability. We will confirm the final date after checking with the trainer. You are also welcome to email us your preferred date at sales@tertiarycourses.com.my, and we will do our best to coordinate with the trainer's schedule.

Post-Course Support

We may provide consultation related to the subject matter after the course. Please email your queries to sales@tertiarycourses.com.my and we will forward your queries to the subject matter experts and get back to you asap.

Course Cancellation/Reschedule Policy

We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
Note the venue of the training is subject to changes due to class size and availability of the classroom.
Note the minimal class size to start a class is 3 Pax.

Course Details

Topic 1 Get started using Dataverse

  • Create and manage environments in Dataverse
  • Create tables in Dataverse
  • Manage tables in Dataverse
  • Create and manage columns within a table in Dataverse
  • Working with choices in Dataverse
  • Load/export data and create data views in Dataverse
  • Connect to other data in a Power Apps canvas app

Topic 2 Create relationships, business rules, calculations, and rollups in Dataverse

  • Create a relationship between tables in Dataverse
  • Define and create business rules in Dataverse
  • Create and define calculation or rollup columns in Dataverse

Topic 3 Customize the command bar in Power Apps

  • Customize the command bar
  • Common command bar scenarios
  • Advanced command bar concepts

Topic 4 Visualize, import, and export Microsoft Dataverse data

  • Visualize data with Dataverse views
  • Use Power Query to load data in Dataverse
  • Use Microsoft Word and Excel templates with Dataverse
  • Export data from Dataverse and use Microsoft Excel to edit records
  • Use Azure and external tools to manipulate data

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

free Microsoft Azure account (https://azure.microsoft.com/en-us/) here 

Hardware: Window or Mac Laptops

Job Roles

  • Dynamics 365 Customer Experience Analyst
  • Dataverse Administrator
  • Power Platform Consultant
  • Business Systems Analyst
  • CRM Data Analyst
  • Customer Insights Specialist
  • Power Apps Developer
  • Dataverse Developer
  • Data Integration Specialist
  • Power BI Analyst
  • Application Support Engineer
  • Data Management Specialist
  • Cloud Data Consultant
  • CRM Implementation Specialist
  • Business Process Analyst
  • Excel and Word Template Specialist
  • CRM Systems Administrator
  • Azure Data Specialist
  • Command Bar Customization Expert
  • Dynamics 365 Functional Consultant

Trainers

Ajay B :  Ajay is a ACLP certied trainer. Ajay is a vendor neutral cloud consultant and training expert on Cloud , with several Private cloud deployments in India and cloud migration knowledge .He is a Cloud and DevOps enthusiast with consulting, deployment and training expertise on OpenStack, AWS, Google Cloud ,Azure, Jenkins, and Docker

Ajay has 18 + years Industry experience as IT entrepreneur and 9 years in Cloud and Devops technical consulting, implementation and training area, currently working in capacity of Vice President – Cloud and Devops services handling singapore and India

Anil Bidari: Anil  is a ACLP certified trainer. He is an Enterprise Cloud and DevOps Consultant , responsible for  helping clients to move Virtual data centre to Private Cloud based on OpenStack and Public Cloud ( AWS, Azure and Google cloud) . Consulting and training experience on Devops tool chain like github , Jenkins, Sonarqube, Docker & kubernetes, Cloud foundry, Openshift, Ansible and SaltStack. Lot of my Role is involved design and implementation of a solution and training

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