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HRDF Approved Training Provider in Malaysia - Modular Fast Track Skill-Based Trainings

Performance Management (PM) System

Managing employee performance facilitates the effective delivery of strategic and operational goals. There is a clear and immediate correlation between using performance management programs and improved business and organizational results. For that having a valid yet an effective PM system is essential for managing and evaluating staff, develop their competencies, improve organizational performance, and eventually achieve winning business outcomes.

The goal of performance management system is to improve and promote the effectiveness of an organization’s employees. This program reviews the role of performance management, discusses the importance of having a systematic approach and consistent approach to employee development and explores performance management tool available to managers.

How Will Your Benfit:

The course will teach delegates how to:

  • Describe performance management and its role in running an effective and efficient organization.
  • Explain the difference between performance appraisal and performance management.
  • Support business effectiveness by implementing a best practice performance management system.
  • Understand the 3 critical components of an effective performance management system –setting objectives, measuring competencies and planning development.
  • Identify the competencies needed for successful performance in a particular role.
  • Increase overall business and individual employee performance by developing clear and SMART objectives which communicate to your employees what is expected of them.
  • Decide the monthly, weekly and daily actions managers should take to manage performance.
  • Determine whether an employee’s activities and output are congruent with an organization’s tactical and strategic goals.
  • Understand the components of performance management system and the steps needed to implement one in an organization.


Training will be structured as a highly participative workshop with formal presentations, case studies and interactive worked examples.

The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the best opportunities for learning, including:

  • Class Session
  • Group Discussions
  • Simulations exercises
  • Case studies and Problem Solving Exercises
  • Individual assignments
  • Templates and tools


All participants will receive a Certificate of Completion from Tertiary Courses after achieved at least 75% attendance.

HRDF SBL Claimable for Employers Registered with HRDF

HRDF claimable

Course Code: M1068

Course Booking


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Course Cancellation/Reschedule Policy

We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
Note the venue of the training is subject to changes due to class size and availability of the classroom.
Note the minimal class size to start a class is 3 Pax.

Course Details

Day 1

Topic 1: What is Performance Management (PM)

  • Purpose and importance.
  • Typical annual performance management cycle.
  • Guiding principles for the performance management process.
  • 3-Critical Components ; Objectives Setting, Competencies and Development Planning.

Topic 2: Creating A Performance Culture

  • Integrating performance management across the entire business.
  • Performance management as part of a holistic HR strategy.
  • Embedding a performance culture.
  • Developing the skills of performance coaching.
  • Setting standards & creating a feedback culture.

Topic 3: Performance Based On Objectives and Goals

  • The differences between duties, responsibilities and accountabilities.
  • What are KRA’s (Key Results Areas)?.
  • What are KPI’s (Key Performance Indicators)”.
  • Linking job descriptions to performance management and setting objectives.
  • Linking responsibilities and accountabilities to KRS’s and KPI’s.
  • Setting SMART objectives for KPI’s.
  • Monitoring and measuring objectives and goals.

Day 2 

Topic 4: Performance Based on Competencies & Behaviors

  • Understanding competence (and competences) and competency (and competencies).
  • What is competency and why use competencies in performance management?
  • Selecting competencies at the “company” and “job” level that support business goals.
  • How many competencies are relevant and how to select the key competencies.
  • The main stages in developing a “company competencies framework”.
  • • Monitoring and measuring competencies and behaviors.

Topic 5 : Performance Improvement By Development Planning

  • Using the performance management process to drive employee development.
  • Development options.
  • Typical formats for individual employee development plans.
  • Role of HR in supporting development planning.
  • Role of employee : individual responsibility and implementation.

Course Admin


Who Should Attend

This course will benefit line managers and supervisors who are held accountable for the performance of the organization and its employees, and Human Resources professionals who are responsible for the design and implementation of performance management systems


Agile TrainerSharmila Das has excellent communication skills, development through experience in (retail, customer service, telemarketing, sales & marketing). She is a certified HRDF Trainer in Malaysia and currently, she works as Product Manager in Abundent company.  She has comprehensive experiences in Projecting a Professional & Confident Image, DNA of a Sales Superstar & Jump Start Selling, Building Instant Rapport with NLP, Service Negotiation Skills, Persuasive Selling with NLP, Core Values and SPIN Selling Workshop.   She is an expert in Business Communication and Business Management.

Tableau TrainerLee Cheong Loong is a manager with an EMBA – 21 years working experience indifference role/ Dept. (Sales, Logistic, IT, Online Store, Internal Trainer, and Customer services), involved in multiple IT project (Server P2V upgrade, Network infra upgrade, and ERP system Deployment). He has switched career to Project management role, Big - data / Data scientist related project, with Professional Certification Big Data & Analytics, Professional Certificate in Tableau, & Pass the HRDF Certified Trainer Programme. He also involves in AI chatbot and application development to help small-medium practitioner (accounting industry).

Agile TrainerRosli Bakri is a project management consultant and trainer with more than 13 years of experience in Project Management, General Management and Solution Architecture especially on the Mobile BSS domain with expertise in LTE, HSPA evolution, E-GPRS, GSM and interconnect. He has been involved in various mobile operators and MVNO projects in Malaysia such as in Telekom Malaysia, P1, XOX, Umobile and Celcom.

Agile PM TrainerAlvin Anand is a an award-winning regional senior manager with 14 years of experience to share from support services business and complex project implementations. A Human Resources Development Fund (HRDF) certified trainer with globally recognized certifications. Heanaged up to 10 million USD of yearly revenue in the Information Communications Technology domain. Volunteer, speaker, emcee and Director of Public Relations in the board of Malaysian Chapter of Project Management Institute (PMI).

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